Terms & Conditions
Last updated: 8 October 2026
These terms cover the repair and maintenance services provided by Sri Swastik Home Solutions, Gokulapuram, Chengalpattu. By booking a service with us, you agree to them.
1. Bookings and visits
You can book by phone, WhatsApp, email or the form on this website. We aim for same-day visits where we can, but visit times are estimates. Traffic, weather or an earlier job running long can shift them, and we will tell you if we are running late.
2. Inspection and quotes
We tell you the inspection charge before the visit. It applies even if you decide not to go ahead with the repair. After diagnosis, we give you a full quote for labour and spare parts, and work starts only after you approve it.
3. Spare parts
We use genuine or OEM-grade spare parts. If a genuine part is unavailable or discontinued, we tell you and offer the best alternative before fitting it. You can ask for the replaced parts back.
4. Service warranty
Repairs carry a workmanship warranty of 30 days on the specific fault we fixed, confirmed on your bill. It does not cover new or unrelated faults, physical damage, voltage surges, pest damage, or tampering by others after our visit.
5. Payments
Payment is due when the work is complete, by cash or UPI. For repairs that need costly spare parts, we may ask for an advance towards the part.
6. Customer responsibilities
Please give our technician safe access to the appliance and a working power point nearby, and make sure an adult is at home during the visit. Telling us about the fault’s history or any earlier repairs helps us diagnose faster.
7. Independent service
Sri Swastik Home Solutions is an independent multi-brand service centre. Unless we state otherwise in writing for a specific brand, we are not an authorised service centre of any manufacturer. Our repair may affect an active manufacturer warranty, so check your warranty terms before booking if your appliance is new.
8. Liability
Our liability is limited to the amount billed for the service. We are not liable for indirect losses such as spoiled food, water damage from leaks that existed before our visit, or delays outside our control.
9. Changes to these terms
We may update these terms from time to time. The version on this page applies to bookings made after the “last updated” date above.
Contact
Questions about these terms? Call +91 97895 31762 or email sriswastikhomesolutions@gmail.com.